FAQ's

Yes – our secure checkout uses PCI DSS Level 1 Compliance: Payment Data Encryption: Customer payment data is encrypted to protect it during transactions. 
3D Secure: This is a security protocol that adds an extra layer of authentication for online card payments, verifying the cardholder's identity. 
Fraud Analysis & Protection: Our checkout provides real-time fraud analysis and tools to help protect against fraudulent transactions.  Automatic SSL Certificates: Every Shopify store receives a 256-bit SSL certificate, which encrypts the connection between the customer and the online store, ensuring secure communication.

Read our Delivery Terms

Absolutely. We continually strive to offer our products at competitive prices. For personalised advice or cost-effective alternatives, feel free to contact our Sales Office.

Delivery is currently limited to UK mainland, Northern Ireland, and offshore areas. Please contact us for detailed information on (01803) 310333

Yes – samples are available upon request. Simply contact us to submit a sample request form.

Contact Us

We do! Please contact us for Pricing on bespoke embroidery and Minimum order quantities on (01803) 310333

Unfortunately, we do not alter pack sizes from those advertised on our website.

Yes - we accept returns on items that are in resaleable condition, provided they are returned within 14 working days of purchase and in their original, undamaged packaging. To arrange a return, please contact us via our form or call our helpline at (01803) 310333. Please note: Kitchen equipment may have specific return conditions (see details below). our form or call the helpline: (01803) 310333.

If your package appears damaged upon delivery, mark 'box damaged' on the courier's record and inspect immediately. Notify Food Equipment Direct within 48 hours to qualify for a credit or replacement. Claims for damage after this window or without proper courier notation cannot be accepted.

If goods are faulty upon arrival, we’ll arrange collection and offer a free replacement item or part.

With proof of purchase, we follow the manufacturer’s warranty terms. If the issue is due to a manufacturing defect, we will repair or replace the item at no cost, which may include collection or replacement parts. If the issue is the result of misuse, accidental damage, or normal wear and tear, we will provide a quote for the repair, and you will be responsible for both repair and shipping costs.

Whether you have a question, need support, or want personalised advice—there are several ways to get in touch: • Use our [contact form] to send us a message • Call our customer helpline on (01803) 310333 during office hours (Monday to Friday 8.45am to 5pm) • Chat with us online via the live chat feature on our website